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WildBlue FAQ

When will I receive my WildBlue bill?

WildBlue customers will receive an e-mail notice that we call an e-bill around the 15 th of each month. The exact day may vary depending on holidays and weekends. Unless you have elected to receive a paper bill and have agreed to pay a $2 fee for the service, this e-bill is the only notice you will receive.

When is my WildBlue bill due and what are my payment options?

The WildBlue accounts are always charged in advance and are due on the first of the month. Your payment options are:

To pay by recurring credit card
Right after the first of each month, we will charge your credit card for the full amount of your bill. You will receive an e-mail confirmation receipt so that you will know that the payment has been made and your account credited.

To pay by electronic bank draft
On the first of each month, we will send and electronic notice to your bank to debit your account for the full amount of your bill. You will not receive an e-mail confirmation on this, but you can check your WildBlue account on-line and see that the payment has been credited.

To pay on-line by e-check
You can go online at any time and select “PayYourBill by E-check”. Log-on with your WildBlue username and password and fill in the information requested. You will need to have your checkbook handy to get the routing numbers you will need. This is a one-time only payment and you will receive an e-mail confirmation.

To pay on-line by credit or debit card
Go online and select “Pay your Bill”, log-in, and follow the prompts to pay by credit card. Just like e-checks, this is a one-time only payment and you will receive an e-mail confirmation.

Pay your bill by check in the mail
You can also pay your bill by sending us a check in the US Mail. To be sure that we know which account to credit, please put your account number on your check. It is also very helpful if you will print a copy of your e-bill and include it with the payment.

What if I do not know my WildBlue username and password or have trouble logging-in the first time?

You can call a WildBlue customer service representative at 888-795-3258 or 800-794-2919. She will help you get started.